Studio Policies and Procedures
Diversity and Inclusion
As a community, we are united in our commitment to warmly welcome all identities related to race, ethnicity, gender, sexual orientation, religion, body type, ability, status, and language diversity.
One of Nova Luna’s most solemn honors is sharing our yoga and meditation practice with others, and through that work, building a community focused on expanded awareness and compassion. We believe in the importance of devoting energy in our work to align our minds and hearts as we seek insight into how we can each be personally accountable for improving the world around us, and for acting in ways that serve our highest purpose.
We believe yoga should be accessible to everyone and we will continue to welcome helpful conversations, open discussions, and do the inner and outer work as we walk together into our shared tomorrow.
Health Policies
The health and safety of our community is of utmost importance. Nova Luna’s team takes all reasonable steps to protect against the spread of Covid-19 and other illnesses using all-natural disinfecting products between classes and before and after each business day. We look forward to receiving you in our studio and aim to provide a safe space and healthy yoga environment for you. We understand you may wish to take additional precautions and welcome you to observe additional protocols at your own discretion.
Masks are not mandatory in studio but may be worn by any student who chooses to wear one.
In-Studio attendance is limited to allow for distancing. We encourage you to pre-register for classes. If you cannot sign up for a class online, please call or email the studio. We will be happy to help with your pre-registration.
Please stay home if you have any symptoms of illness, especially cough, shortness of breath, difficulty breathing, fever, loss of smell and/or taste, etc. We look forward to practicing with you when you feel well.
We encourage all students to wash their hands before and after class. We also have hand sanitizer in studio.
We have props in studio available for community use, but welcome students who do not feel comfortable sharing these to bring their own blocks, mats, bolsters, blankets, or other items. Please leave all studio equipment at the studio- we clean and sanitize it, and wash the pillow cases for the bolsters and the blankets.
Our water fountain is not currently available for use. Please bring your own water in a sealed container. We also have bottled water for sale.
Studio Policies
All students must sign the liability waiver policy via the Nova Luna app, website, or on paper while checking in before taking their first class. There will be no exceptions made to this policy.
All students must have their own memberships. Memberships cannot be shared.
Please leave shoes in the designated collection area before entering our practice space. Shoes are not permitted in the main studio.
Nova Luna is a tobacco free facility. This includes vaping, which is prohibited in our space.
Lockers are available for personal belongings during class. Items left in lockers longer than 24 hours will be placed in our lost and found area. While we make every effort to reconnect owners with lost items, Nova Luna Yoga and Wellness and it’s employees or contractors are not responsible for any personal items left behind.
Please arrive five to ten minutes before class to allow time to settle in and so our teachers can begin classes on time.
Unless specifically noted as a children’s class, our classes are designed for students 16 years of age and older. Children between 16 and 18 must have a parental consent form signed to attend classes. Children between 14 and 16 may attend yoga classes with a parent or legal guardian who is taking the same class with them, and must have a parental waiver signed. Children younger than age 14 may only attend classes specifically designated for children and must have a parental waiver signed.
We love small children, however, we are not licensed to provide childcare and do not permit children who are not signed up for classes to be in the studio lobby or in the practice space while adult classes are being held. There will be no exceptions to this policy, for liability reasons.
Refund and Cancellation Policies
Class packages and memberships are non-refundable and non-transferrable.
Class credits do not roll over from month to month.
All boutique purchases are final.
Please cancel class reservations at least two (2) hours before the start time of the class. The unused class credit will be reapplied to your account for future use. Classes canceled with less than two (2) hour notice will be forfeited and no credit or refund will be issued.
Workshop registrations must be cancelled at least 72 hours before the workshop is scheduled to begin. Workshop cancellations received with less than 72-hour notice, but more than 48-hour notice, will have a 20% workshop supply and administration fee deducted from the refund, or may receive a studio credit for the full amount, which can be used toward any studio purchase. Workshop cancellations received with less than 48-hour notice will not receive any refund or studio credit.
No-Show: Failure to cancel or show up for a class, workshop or event will result in forfeiture of that credit and no credit or refund will be issued. Cancellations processed during or after classes, workshops or events have started are not eligible for refunds or studio credits.
Regular classes with no students enrolled one hour prior to the start time may be canceled, at the studio’s discretion. For this reason, we encourage you to reserve space ahead of time.
Workshops, events, or classes canceled by the studio will always be communicated as early as possible, via email and/or text, and will always be refunded in full to the original payment method.